The Inter-University Transit System (IUTS) was created to provide COU members with a means to share or distribute library books, related materials and first-class mail in an effective, low-cost manner. Shipment of all IUTS materials are made by Canpar, a subsidiary of TransForce Inc.

Frequently Asked Questions:

1. What can be shipped utilizing the IUTS system?

Library books, AV materials, and publications from member libraries as well as first class mail that is intended for recipients at member or affiliates facilities.

2. What should not be shipped utilizing the IUTS systems?

Non-library related products such as personal effects, furniture, gifts, personal mail, newspapers or newsletters for special interest groups such as labour unions, for profit business entities etc.

3. What are the features or benefits of the Canpar e-shipping system?

• Available from any PC or Mac with Internet access.
• Printed waybills – ensures legibility and accuracy on labels.
• Eliminates paperwork and filing records – your shipping history is kept online

4. What are the procedures for shipping acceptable IUTS materials?

Supplies should be ordered directly from the Canpar web site at www.canpar.com. Using the Canpar online e-shipping system, a registered member will have a Canpar account number assigned for their use. In order to ship with Canpar, you will be required to access the MyCanpar web portal accessible through www.canpar.com . The Login ID and Password area can be found in the middle of the home page. Upon signing into your account with your Login ID and Password, you will see an “Order Supplies” tab on the left hand side of the page – simply follow the instructions after choosing this option.

Canpar Shipper Numbers, Login IDs, and Passwords can be obtained from Woodington Partners Cost Management (Earle Gotfrit – 416-994-5818, earlegotfrit@rogers.com).

5. How do I get Canpar shipping materials?

Canpar will provide courier shipping materials as needed. For replenishment of supplies, please email your requirements to gov.on@canpar.com and be sure to include your Canpar shipper number for our reference and ease of processing. Please note that once supplies have been ordered, delivery will occur within approximately 24 to 48 hours.

6. How are shipments scheduled with Canpar?

In the majority of cases, daily pickups have been pre-scheduled for a set time that is convenient to the members, i.e. typically between 3-4 p.m. on Monday-Friday. Special pickups can be arranged via phone. Deliveries are usually made between 10 a.m. – 4 p.m.

7. What happens when a shipment leaves the Canpar site?

A properly documented shipment, with label(s) affixed to the package(s), should be delivered by the end of the next business day (excluding Thunder Bay, which will take two days). A tracking number or PIN number is assigned to each shipment after input into the system. This number can be utilized to trace the shipment from origin to final destination including for the recipient who signed for the package(s).

The Canpar tracking application on the web portal allows users to track by barcode number, shipper reference number or manifest number. Once the user has selected the Ttacking option from the menu and populated the required fields, the tracking results will display on screen. The user then has the option of exporting the result in a CSV file format.

8. How do we handle shipments with multiple pieces or books going to the same facility?

Shipments between institutions will be consolidated into a single shipment for billing purposes.  Multiple shipments to the same address processed at different times of the day will be consolidated. The end of day manifest summarizes the consolidation.

9. How is the Canpar address book set up?

Each facility has been added to the address file and these addresses are accessible on the Canpar Portal via the “CUSTID” input field.  In some cases there is a single point of entry for courier services into the facility for both inter-library loans and inter-campus mail. In other cases, there are two points of entry – one for mail services and the other for inter-library loans.

10. Can the address book be modified?

For any modifications to the address book, please contact Earle Gotfrit at (416) 994-5818 or earlegotfrit@rogers.com.

11. What service choices should we select?

The Canpar system has been set up to default to ground service only.

12. Are IUTS shipments insured?

Each shipment is insured up to an initial value of $500. Additional insurance (at shipper’s expense) may be secured by calling Canpar at the number below. Please also ensure that the name of the individual you speak with at Canpar is entered in the reference field.

13. What if we think a shipment is lost or damaged in transit?

Firstly, please track the shipment via the tracking or PIN number. If the shipment still is believed to be lost, call Canpar at 1-800-387-9335.

14. When will our shipment be delivered?

Shipments are typically delivered before end of the next business day (except to Thunder Bay, which will take 2 days).

15. What is the Preferred Maximum Weight per box or package?

The preferred maximum weight of any single box/package shipped under IUTS is 10 kg (22 lbs). Multiple boxes/packages per shipment are permitted.

There are some exceptions to the above. Should you have any other questions regarding the IUTS system, feel free to contact any of the following:

Council of Ontario Universities

Marina Piao
Chief Administrative Officer
(416) 979-2165 ext. 214
mpiao@cou.ca

Woodington Partners Cost Management

Earle Gotfrit
Associate
(416) 994-5818
earlegotfrit@rogers.com

Canpar

Cherie Thorn
CS and Trace/Claims
1-800-387-9335 ext 2753
cthorn@canpar.com

The main telephone number for Canpar is – 1-800-387-9335. For all customer service inquiries, please e-mail to dedicated Canpar customer group at gov.on@canpar.com. Timely response is assured by Canpar.