The Inter-University Transit System (IUTS) was created to provide COU members with a means to share or distribute library books, related materials and first-class mail in an effective, low-cost manner. Shipment of all IUTS materials are made by Purolator.
LIST OF IUTS USERS |
| Algoma University (inbound to Algoma only) |
| Brock University |
| Carleton University |
| University of Guelph |
| Lakehead University (inbound to Lakehead only) |
| Laurentian University (inbound to Laurentian only) |
| McMaster University |
| Nipissing University (inbound to Nipissing only) |
| OCAD University |
| Ontario Universities’ Application Centre (OUAC) (inbound to OUAC only) |
| Ontario Tech University |
| University of Ottawa |
| Queen’s University |
| Royal Military College of Canada |
| University of Toronto |
| Toronto Metropolitan University |
| Trent University |
| University of Waterloo |
| Western University |
| Wilfrid Laurier University |
| University of Windsor |
| York University |
Frequently Asked Questions:
What can be shipped utilizing the IUTS system?
Library books, AV materials, and publications from member libraries as well as first-class mail that is intended for recipients at member or affiliate facilities.
What should not be shipped utilizing the IUTS systems?
Non-library related products such as personal effects, furniture, gifts, personal mail, newspapers or newsletters for special interest groups such as labour unions, for-profit business entities etc.
What are the features or benefits of the Purolator shipping system?
- Available through electronic devices with Internet access.
- Printed waybills – ensures legibility and accuracy on labels.
- Eliminates paperwork and filing records – your shipping history is kept online.
How do I get Purolator shipping materials?
Purolator-branded packaging and shipping supplies are free and available online using your Purolator Account number. Simply login or register online and select ‘Order Shipping Supplies’. You can also connect via Live Chat or call 1-888-744-7123 to order your supplies.
How are shipments scheduled with Purolator?
Daily pickups have been pre-scheduled for a time convenient to the members, i.e. typically between 3-4 p.m. on Monday-Friday. Special pickups can be arranged via phone. Deliveries are usually made between 10 a.m. – 4 p.m.
What is the estimated time in transit?
A properly documented shipment, with label(s) affixed to the package(s), should be delivered by the end of the next business day. A tracking number or PIN number is assigned to each shipment after input into the system. This number can be used to trace the shipment from the origin to the final destination, including the recipient who signed for the package(s).
The Purolator tracking application on the web portal allows users to track by barcode number, shipper reference number or manifest number. Once the user has selected the Tracking option from the menu and populated the required fields, the tracking results will display on the screen.
How do we handle shipments with multiple pieces or books going to the same facility?
Shipments between institutions will be consolidated into a single shipment for billing purposes. Multiple shipments to the same address processed at different times of the day will be consolidated. The end-of-day manifest summarizes the consolidation.
How is the Purolator address book set up?
Each facility has been added to the address file and these addresses are accessible on the Purolator system. In some cases, there is a single point of entry for courier services into the facility for both inter-library loans and inter-campus mail. In other cases, there are two points of entry – one for mail services and the other for inter-library loans.
Can the address book be modified?
For any modifications to the address book, please contact Earle Gotfrit at 416-994-5818 or earlegotfrit@rogers.com.
What service choices should we select?
The Purolator system has been set up to default to next-day service only.
Are IUTS shipments insured?
Each shipment is insured up to an initial value of $500. Additional insurance (at the shipper’s expense) may be secured by calling Purolator at the number below. Please also ensure that the name of the individual you speak with at Purolator is entered in the reference field.
What if we think a shipment is lost or damaged in transit?
Firstly, please track the shipment via the tracking or PIN number. If the shipment still is believed to be lost, call Purolator at the number below.
What is the Preferred Maximum Weight per box or package?
Firstly, please track the shipment via the tracking or PIN number. If the shipment still is believed to be lost, call Purolator at the number below.
When will our shipment be delivered?
Shipments are typically delivered before the end of the next business day (except to Thunder Bay, which will take 2 days).
What is the Preferred Maximum Weight per box or package?
The preferred maximum weight of any single box/package shipped under IUTS is 10 kg (22 lbs). Multiple boxes/packages per shipment are permitted.
There are some exceptions to the above. Should you have any other questions regarding the IUTS system, feel free to contact any of the following:
Council of Ontario Universities
Marina Piao
Chief Administrative Officer
416-979-2165 ext. 214
mpiao@cou.ca
Woodington Partners Cost Management
Earle Gotfrit
Principal
416-994-5818
earlegotfrit@rogers.com
Purolator
Shannon LaRocque
Client Support Vertical Specialist
1-877-692-4102 ext. 71250
ontariobps@purolator.com
The main telephone number for Purolator is 1-888-744-7123.
For all customer service inquiries, please send an e-mail to the dedicated Purolator customer group at ontariobps@purolator.com and cc earlegotfrit@rogers.com.
A timely response is assured by Purolator.
Updated: December 1, 2023
